Purpose: This Privacy Notice describes our privacy practices to help you understand what personal data we collect, use, share and transfer and to inform you about the choices you can make regarding your personal data.
As a responsible digital health provider, Hippocrates Digital Ltd trading as TeqDr values the trust you place in us when you share your personal and sensitive data. We are committed to protecting the privacy of everyone who uses our services.
It is our promise to you that we will be open and honest about how we use the information you have entrusted us with and how we recognise the importance of treating your data with care.
This policy explains who we are, what personal and sensitive personal data we process, how and why we collect it, and who we share it with and why we do so. We will also explain the steps we take to keep your information safe and secure.
TeqDr as both a data controller and processor, are mandated by data protection legislation to process your personal and/or sensitive personal data safely and securely. We take our duty to be transparent seriously, particularly around the way we use your information and are committed to ensuring that we do so in a manner that is both lawful and respects your privacy.
For the purposes of this privacy notice, Hippocrates Digital Ltd (“us”, “we”, or “our”, “TeqDr’’) is the data controller and operates the the TeqDr mobile application (the “Service”) and website https://TeqDr.com/
Our company number is:13280534
Our ICO registration is: ZB044070
By personal data we mean any information that might allow you to be identified, such as your name, phone number, email address, address, date of birth, credit card details, I.P. computer address, photo or video image or voice recording. For customers, some of this data may be sensitive and relate to their health and wellbeing, for example, ethnicity and religious views. Your phone number is collected to allow a clinician to call you if it is necessary and relevant to the service we offer. We will not use your phone number for marketing purposes.
Processing means any function that is performed with or on data, i.e. the collection of, the manipulation of, the use of, the sharing of and the storage/archiving of information that has been shared with us or collected on the behalf of TeqDr.
We may collect personal data about you when you complete a form on our website.
We will never acquire your contact details from private organisations, nor will we sell your personal data. We may on occasion work with carefully selected organisations for the purpose of conducting market research activities, to gain a better understanding of our customer demographics and to update your contact details such as your address.
services
If you use our service we may need to collect personal data we’ve outlined already, plus sensitive or ‘special category’ information that relates to your physical and/or mental health and any other information deemed as relevant such as your religious beliefs or sexual orientation. This data goes on to form your record. We may also need to contact your previous health or social care providers for additional background information, but only with your explicit consent.
Using our website
When you visit our website our servers record data about your internet browser, I.P. computer address (which is the unique numerical address given to every computer connected to the internet), the time and duration of your visit and which pages you looked at.
We also collect information about how our website is used and track which pages users visit when they follow links in TeqDr emails.
Like many other websites, the https://TeqDr.com/ website uses ‘cookies’ which are small files stored on your computer that allow websites to recognise you when you visit the next time. They store data about your browsing history but do not identify you as an individual. We use this information to monitor and improve our website, services and activities which helps us to deliver a better more personalised service.
You can switch off cookies in your browser preferences but doing so may result in a loss of functionality when using our website.
For more information about what cookies are, and to see how we use them, please see our Cookie Policy page. This page also includes instructions on how to disable cookies if you do not want them to be used.
By using our website and services you agree to be bound by the terms of this statement.
Links to other websites
The https://TeqDr.com/ website and app may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not owned and managed by Hippocrates Digital Ltd.
The way we use your data largely depends upon why we have collected it in the first place. We only collect information about you that:
We always seek to ensure that any research or profiling is done in a way that does not unreasonably or unexpectedly intrude on an individual’s privacy. We also endeavour to make sure that in accordance with fair and lawful processing requirements under current legislation, individuals are made aware of the purposes for which we may collect and process their personal data at the earliest reasonable opportunity.
We respect your rights of privacy and are happy to provide further information about any ‘profile’ details that we may hold about you in accordance with your data subject access rights under current legislation.
In accordance with those rights, you may also at any time request that we update, correct or delete any ‘profile’ information that we may hold about you and/or no longer use it for direct marketing or purposes (EU GDPR Article 21(2)).
Employees, contracted clinicians, and job applicants
We collect personal data about our Employees, contracted health personnel, and job applicants for administrative purposes and to comply with employment and safeguarding legislation, such as referrals to the Disclosure and Barring Service (DBS).
Digital Health services
When we collect personal sensitive data from service users and their families and about their children we do so to provide care to them and protect their wellbeing. We also collect and store it for the purposes of audit, quality control, complaints, and incident reporting. We will not disclose your personal information to any third party without your consent, except in circumstances where we are required to by law or for the vital interests or safety of you or other person(s)
Except where your information is anonymised (where all personal data is redacted), we will not use your information for other purposes without your permission. Anonymised data is used to monitor and improve the quality of service received by users, to ensure that services meet the needs of the communities we serve. It’s important to note that health and social care information differs from direct marketing and profiling in that withdrawal of consent to process this type of data could result in TeqDr no longer being able to provide you with a health or care service.
Certain processing, such as how long we keep your healthcare data for, is mandated under different legislation which means we are duty bound to keep your healthcare records for a specified amount of time. Therefore, the withdrawal of your consent in these cases does not necessarily mean all processing activities will cease.
The lawful basis we rely upon for processing all this data varies depending upon the way it has been collected, and the purpose of the processing.
We will use personal data firstly to fulfil any contractual obligations that exist between us. Where we request personal data be provided to meet the terms of any such contract (typically your email address and / or phone number) you will be required to provide the relevant personal data or we will not be able to deliver the goods and/or services you have requested. In such cases, the lawful basis of us processing the personal data is that it is necessary for the performance of a contract or necessary to collect prior to entering that contract.
We also process your data when it is necessary for a legal obligation, a task carried out in the public interest, necessary for the vital interests of you or another person, necessary for legal proceedings or for preserving yours or someone’s legal rights, necessary for medical purposes or for our own legitimate interests or the interests of a third party with whom we might disclose data to, except where there is unwarranted prejudice to yours or others legitimate interests.
Client data is considered to be a special category of data under the General Data Protection Regulation (EU) 2016/679 (GDPR) and is processed under section 6(1)(c) “necessary for compliance with a legal obligation to which the controller is subject “and 9(2)(h) “(h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or member State law pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3;”
We may also process client data, when it is necessary, for the performance of a task carried out in the public interest or in the exercise of official authority…’in accordance with GDPR 6(1)(e).
For all individuals, users, and non-user contacts we rely on separate, explicit consent for direct marketing. You may withdraw your consent for further processing, fully or for specific purposes at any time by emailing admin@TeqDr.com or by opting out from the link on the communication that is sent to you.
It is important to note that this may affect the services we are able to offer you, and we may need to continue to process data relating to your request to withdraw consent.
While using our service, we may ask you to provide us with certain personal data that can be used to contact or identify you. This includes:
Providing TeqDr with your personal data is an obligation of using the Service. This is because your personal data is required to confirm your identity as a user, to maintain accurate records for you and to introduce you to the clinicians that will interpret your health data..
Whilst using the Service, personal data is generated relating to your professional and/ or clinical advice and treatment. This includes user ID/time/date stamps relating to messages or files sent, tasks created and edited, patient profiles created and edited, photos taken. These are obtained by taking any action within the app and form part of the audit trail generated by the Service.
We may also collect information from individuals, users, and non-users, who contact us, via email, telephone, or web submission. This will include name, email address and in some cases telephone number, and details related to your place of work.
We may use your personal data for providing the Service, including to:
Social media
If you send us a private or direct message via social media, it will be stored according to our retention schedules. It will not be shared with any other organisations by TeqDr but will remain in the public domain on Twitter, Instagram, LinkedIn, Facebook etc.
We see all this information and decide how we manage it. When contacting TeqDr through a social media platform, we suggest you also familiarise yourself with the privacy information of that platform.
Emailing us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government guidance on email security.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. You must ensure that any email you send is within the bounds of the law.
Purpose and lawful basis for processing
Article 6(1)(b) GDPR provides a lawful basis for the processing of personal data to the extent that “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”.
This section of the privacy notice explains how we handle your data and the data of the users and patients of the TeqDr service:
Healthcare professionals using the TeqDr Apps must ensure that they are following the correct guidance which is provided as part of the onboarding process.
The Digital health organisation is the Data Controller (Hippocrates Digital Ltd) who have developed TeqDr. Clients are the Data Subjects.
We always follow the principles of secure development and ‘privacy by design’.
The TeqDr service is fully secure and compliant with GDPR and DCB0129. The messages and images are only visible to participants in the session and transmitted over an encrypted connection.
Our TeqDr servers are hosted in the London Amazon Web Data Centre (AWS). We follow best practice guidance from NHS Digital, the UK National Cyber Security Centre (NCSC) and AWS. All data sent is encrypted when in transit (when it is sent) and at rest.
Cyber Essentials is a scheme run by the UK government and the National Centre for Cyber Security to provide an external reassurance that you can trust us to manage your data safely and securely. We maintain the Cyber Essentials and Cyber Essentials Plus certification and are retested on an annual basis. We also undergo regular penetration testing.
To facilitate communication with our users/customers we process patient data and healthcare staff data on our secure servers. The client data typically includes name, identifiers, contact details, demographic data, message content (including documents and images and patient replies to messages and other application-use related data. We only process this data when you send a communication to clients.
We also process healthcare staff data who are users of TeqDr and employed by us to work on TeqDr shifts. This typically includes role, organisation, contact details, identifiers including gender and date-of-birth, messages, metadata, signatures, login, and other application-use related data. We will also store documents that prove your identify, qualifications etc. when you are engaged as a TeqDr worker.
The GDPR, enacted by the UK Data Protection Act 2018 allows six different legal bases for processing data, of which consent is one. The Information Governance Alliance advises healthcare organisations to process patient data for the delivery or administration of care under the following legal bases:
6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.
9(2)(h) ‘…medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems…’
The ICO has warned against the use of consent as a legal basis for the processing of patient data by public authorities and healthcare providers.
If you have any other questions about the GDPR and how it affects the TeqDr service (or your use of it), please get in touch
The personal data that we collect from you is stored in the European Union on (Europe) Cloud Servers of Amazon Web Services with all primary processing taking place in London, UK. This data may, however, be processed by sub-processors operating outside of the European Economic Area (“EEA”) based on a data processing agreement if the additional requirements of Art. 44 et seq. GDPR for processing in third countries are compliant with an appropriate level of protection in the third country and appropriate guarantees under Art. 46 GDPR (such as standard data protection clauses, or exceptional circumstances under Art. 49 GDPR). A full list of our third-party sub-processors and details of their privacy policies can be found below.
Where we process data on behalf of the UK NHS service, we ensure that data will always be stored and processed on the Cloud Servers of Amazon Web Services within the London Cluster and will not leave the UK.
When you visit our site, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Sensitive information between your browser and our Website is transferred in encrypted form using Transport Layer Security (“TLS”). When transmitting sensitive information, you should always make sure that your browser can validate our certificate.
Please contact our Data Protection Officer if you would like further details on the specific safeguards applied to the export of your personal data outside the EEA – admin@TeqDr.com
Processors and sub-processors
Infrastructure processors
Customer feedback, engagement and analytics
Under no circumstances will your information be sold or passed on to third parties for the purposes of marketing, sales, or other commercial uses without your prior express consent.
We may disclose information to third parties where it is necessary, such as where there is an overriding legal obligation, where permitted under Data Protection Legislation or for the purposes of the prevention and/or detection of fraud or crime.
Where you communicate with us via our site, the nature of the Internet is such that we cannot guarantee or warrant the security of any information that you transmit as no data transmission over the internet can be guaranteed to be 100 % secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
Our site uses “cookie” technology to enhance your user experience. A cookie is a small piece of text stored by your browser on your computer, at the request of our server.
We use common information-gathering tools, such as tools for collecting usage data, cookies, web beacons and similar technologies to automatically collect information that may contain Personal Data from your computer or mobile device as you navigate our websites, our services or interact with emails we have sent to you.
As is true of most websites, we gather certain information automatically on connection with the use of the website by individual users. This information may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files viewed, searches, operating system and system configuration information and date/time stamps associated with your usage. This information is used to analyse overall trends, to help us provide and improve our websites and Apps and to guarantee their security and continued proper functioning.
In addition, we gather certain information automatically as part of your use of the cloud products and services. This information may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files viewed, searches and other actions you take, operating system and system configuration information and date/time stamps associated with your usage. This information is used to maintain the security of the services, to provide necessary functionality, as well as to improve performance of the services, to assess and improve customer and user experience of the services, to review compliance with applicable usage terms, to identify future opportunities for development of the services, to assess capacity requirements, to identify customer opportunities and for the security of TeqDr generally (in addition to the security of our products and services). Some of the device and usage data collected within the services, whether alone or in conjunction with other data, could be personally identifying to you. Please note that this device and usage data is primarily used for the purposes of identifying the uniqueness of each user logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the services to our customers (where we act as a Processor).
Cookies, web beacons and other tracking technologies on our website and in email communications
We use cookies and similar technologies such as web beacons, tags and JavaScript, alone or in conjunction with cookies, to compile information about the usage of our websites and interaction with emails from us.
When you visit our websites, we or an authorised third party may place a cookie on your browser and/or device, which collects information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track usage, determine your browsing preferences and improve and customise your browsing experience.
We use both session-based and persistent cookies on our websites. Session-based cookies exist only during one session and disappear from your computer when you close your browser or turn off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer. To change your cookie settings and preferences for the site you are visiting, click the Cookie Preferences link. You can also control the use of cookies at the individual browser level but choosing to disable cookies may limit your use of certain features or functions on our websites and services.
We also use web beacons on our websites and in email communications. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of our websites. Such technologies are used to operate and improve our websites and email communications. All our communications include easy instructions about how to unsubscribe or you can email our Data protection Officer and invoke your right to be forgotten.
The following describes how we use different categories of cookies and similar technologies and your options for managing the data collection settings of these technologies:
Type of Cookies Description Manage Settings
Required Cookies Required cookies are necessary for basic website functionality. Some examples include session cookies needed to transmit the website, authentication cookies, and security cookies.
If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the websites and to process your online transactions and requests because required cookies are essential to operate the website, there is no option to opt out of these cookies.
Functional Cookies Functional cookies enhance functions, performance, and services on the website. Some examples include cookies used to analyse site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Functional cookies may also be used to improve how our websites function and to help us provide you with more relevant communications, including marketing communications. These cookies collect information about how our websites are used, including which pages are viewed most often.
We may use our own technology or third-party technology to track and analyse usage information to provide enhanced interactions and more relevant communications, and to track the performance of our advertisements.
For example, we use Google Analytics (“Google Analytics”), a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You can learn about Google’s privacy practices by going to www.google.com/policies/privacy/partners/ .
Google Analytics uses cookies to help us analyse how our websites are used, including the number of visitors, the websites from which visitors have navigated to our websites, and the pages on our websites to which visitors navigate. This information is used by us to improve our websites.
TeqDr may also utilise HTML5 local storage or Flash cookies for the above-mentioned purposes. These technologies differ from browser cookies in the amount and type of data they store, and how they store it. You can choose to opt out of functional cookies. To change your cookie settings and preferences, click the Cookie Preferences link
To opt out from data collection by Google Analytics, you can download and install a browser add-on, which is available here.
To learn how to control functional cookies via your individual browser settings, click here.
To learn how to manage privacy and storage settings for Flash cookies, click here.
Targeting or Advertising cookies track activity across websites in order to understand a viewer’s interests, and to direct specific marketing to them. Some examples include: cookies used for re-marketing, or interest-based advertising.
We sometimes use cookies delivered by us or by third parties to show you ads for our products that we think may interest you on devices you use and to track the performance of our advertisements. For example, these cookies collect and remember information such as which browsers have visited our websites.
TeqDr also contracts with third-party advertising networks that collect IP addresses and other information from web beacons on our websites, from emails and on third-party websites. Advertising networks follow your online activities over time and across different websites or other online services by collecting device and usage data through automated means, including through the use of cookies. These technologies may recognise you across the different devices you use, such as a desktop or laptop computer, smartphone or tablet. Third parties use this information to provide advertisements about products and services tailored to your interests. You may see their advertisements on other websites or mobile applications on any of your devices. This process also helps us manage and track the effectiveness of our marketing efforts. You can choose to opt out of targeting and advertising cookies. To change your cookie settings and preferences, click the Cookie Preferences link
When you access the Service by or through a mobile device (such as a smartphone or a tablet), we may collect certain data automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use and other statistics (“Log Data”).
We disclose your Personal Data to various recipients to improve our Service, including.
For direct and continuity of care purposes, we may ask if we can share some of your data with healthcare providers in line with best practices.
We may sometimes also be legally required to share it with local authorities and regulators.
15. How long we retain your Personal Data
We will not retain your Personal Data for longer than is necessary under the principle of data minimisation. User account details are stored for the duration of you maintaining an account. We will only retain your personal data for as long as it is required to fulfil the original purpose for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements.
If you ask us to delete your data, then we may not be able to provide you with all of the services offered from this website.
Under the General Data Protection Regulation (GDPR), and UK GDPR data subjects whose data is processed by TeqDr are entitled to exercise certain rights against their personal data. These rights are designed to put Data Subjects in the driving seat when it comes to how their personal data is handled by organisations.
The right to be informed
TeqDr is obliged to ensure that any communications regarding our data processing activities between ourselves and any Data Subjects is provided in a clear and transparent manner. This is provided by this Privacy Notice.
The right of access
You are entitled to request a copy of the all personal data currently held about you as well as the following information about your data:
1. The purpose of processing;
2. The categories of personal data concerned;
3. The recipients to whom the personal data has been disclosed;
4. The retention/envisioned retention period for that personal data;
5. The source of the personal data if it has been collected from a third-party.
Access to health records requests
Current data protection legislations grant individuals the right of access to their personal data, which includes information held in health and social care records.
You can request access to your healthcare records by contacting our Data Protection Officer at admin@TeqDr.com.
Current data protection legislations grant individuals the right of access to their personal data, which includes information held in health and social care records. Access requests are formally known as Subject Access Requests (or SAR’s for short). TeqDr’s SAR’s are processed in accordance with the EU General Data Protection Regulations 2016 and the Information Commissioners Office (ICO) ‘Subject Access Request Code of Practice’. TeqDr are passionate about respecting your data protection access rights, but they can be a little complex. So, we have listed a few questions you might have about this process and your rights which we hope you will find both informative and helpful.
1. What records can I see?
A health record is one which relates to the physical or mental health of an individual which has been made by or on behalf of a health professional in connection with the care of that individual.
2. Will there be a charge?
Current legislation states that copy information will be free of charge. However, a ‘reasonable fee’ may be charged when a request is considered either ‘manifestly unfounded or excessive’, particularly if it is repetitive. Note: Current advice states that ‘excessive’ is currently anything that takes more than 18 hours to complete which TeqDr will apply whilst waiting for further guidance. In addition, a ‘reasonable fee’ may be charged to comply with repeat requests (i.e. copies of the same information already supplied to the requester). The reasonable fee will only be based on the administrative cost of providing the information.
3. How do I apply for access to my records?
Applications should be made in writing which is why we ask you to contact admin@TeqDr.com to ensure that we can address any questions we require to deal with your request as efficiently and effectively as possible.
4. Who has the right of access?
5. Do I need to provide identification documents?
Current legislation states that we have to take all ‘reasonable measures’ to ensure we’re sending the information to the right person. This is so we can protect you from somebody gaining unlawful access to your personal data and you will need to provide appropriate ID (driving licence, birth certificate, passport or marriage certificate and something that confirms your home address such as a recent utility bill or council tax letter.
6. Can I be denied access?
There are sections within the current legislation which state that under certain conditions, access can be refused. Instances of where this could apply are: – Where inappropriate or inadequate identification has been supplied. – Where the client has died, and it is recorded in the notes that they did not wish to grant access to anyone, including family, personal representative, or someone with a claim (as confidentiality continues after death). – Where in the opinion of the record holder, the information may cause serious harm to the physical or mental health of the requester or another individual. – Where information is provided by a third party, who would be identified from that information. This is where we would look to provide you with the information but with redactions.
7. Do I have the right to confidentiality?
TeqDr takes positive action to maintain the confidentiality of its patients/service user’s personal information. All individuals have a right to confidentiality, even after death. TeqDr are obliged by law to be satisfied that an applicant is entitled to access the requested records which involves us at least checking your identity or the identity/powers of someone acting on your behalf. 8. How long does the process take? Legislation states that information must be provided without delay and at the latest within one month of receipt of the request. However, this can be extended to a further two months where requests are complex or numerous. If this is the case, you will be informed within one month of the receipt of the request with an explanation as to why the extension has been applied. 9. What if I do not agree with what is written in the records? Legislation covers your right to rectification of inaccurate personal data. However, this does not extend to the sensitive information that has been recorded by a healthcare professional. So, in other words, we can alter information such as your address or the name of your next of kin, but we cannot alter what a clinician has written about you. However, if you have a strong objection, we can file this in your records, so the reader is clear that you have raised an objection. But please note, the original information cannot and will not be removed or replaced.
We are legally required to provide you with a copy of your personal data within one month of receipt or advise you if we are unable to comply for any reason.
For further information see the Information Commissioners Office link on how to access your information – https://ico.org.uk/your-data-matters/your-right-of-access/
The right to rectification
If you believe the personal data we hold about you is either inaccurate or incomplete, you may exercise this right to correct or complete this data. This right can be used with ’the right to restrict processing ‘to ensure that any inaccurate or incomplete data is not processed until corrected.
The right to erasure (right to be forgotten)
You may request erasure of any personal data we hold on you without undue delay where one of the following grounds apply:
1. The personal data are no longer necessary in relation to the purposes they were collected or otherwise processed;
2. The data subject withdraws consent and no other legal ground for processing exists;
3. The data subject exercises the right to object and no overriding legitimate grounds for processing exist;
4. The personal data has been unlawfully processed;
5. The personal data has to be erased for compliance with an overriding legal obligation;
6. The personal data has been collected in relation to the offer of information society services.
The right to restrict processing
As an alternative to the right to erasure, you may ask us to cease processing your data, but not erase it entirely where one of the following grounds apply:
1. The accuracy of the personal data is contested;
2. Processing of the personal data is unlawful;
3. Personal data is no longer needed for processing, but is still required as part of a legal process;
4. The right to object has been successfully exercised and processing is temporarily halted pending a decision on the status of the processing.
The right to data portability
You may request your personal data be transferred to another controller or processor in a commonly used, machine-readable format. This right can only be exercised when all of the following grounds apply:
1. The processing was on the basis of consent
2. The processing is by automated means
3. The processing if for the fulfilment of a contractual obligation
The right to object
You may exercise the right to object in instances where:
1. Processing is based on either the performance of a public task or legitimate interest;
2. Processing is for direct marketing purposes;
3. Processing is for the purposes of scientific or historical research;
4. Processing involves automated decision-making, including profiling.
You may request to exercise any of the above rights, free of charge by contacting: admin@TeqDr.com
Any data subject request will be responded to within one month, however we reserve the right to refuse or charge an administrative fee for the furthering of any of the above requests if they are done so in a frivolous, vexatious or excessive manner. We will inform you if an administrative charge is being applied before fulfilling your request, so you can decide whether or not to proceed. Typically, in order to further one of the following requests, we will ask for you to provide a form of identification for verification purposes.
Should you wish to discuss a complaint, please contact admin@TeqDr.com who will be happy to assist you.
Alternatively, if you are unsatisfied with the DPO’s response to your concern, Under Article 77 of the GDPR you have the right to lodge a complaint directly with the Information Commissioner’s Office. Under Article 80, you may authorise certain third parties to make a complaint on your behalf (such as legal representation).
We reserve the right to make changes to this Privacy Notice at any time without prior consultation. Any changes to this Privacy Notice will be posted on our site so that you are always aware of what Personal Data we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Notice, or otherwise disclosed to you at the time it was collected, we will notify you by email.
These terms and conditions apply to the use of this Website and TeqDr app and by accessing this Website and/or TeqDr app you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access the Website or app.
Before you join the TeqDr service, if you have any questions relating to these terms and conditions, please contact our Customer Service team by e-mail to admin@TeqDr.com.
Our Mission
To ensure the increasing number of people with personal healthcare data have access to qualified healthcare professionals at their fingertips to interpret their data.
Conditions: means these terms and conditions
Service: means the TeqDr Service.
Users: means the users of the Website and/or TeqDr app
We/us: means Hippocrates Digital Ltd trading as TeqDr
Website: means the website located at https://TeqDr.com/
You: means a user of this Website.
This Agreement is between you and TeqDr and not the data device manufacturer. TeqDr disclaims all warranties about the website to the fullest extent permitted by law. To the extent any warranty exists under law that cannot be disclaimed.
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current, and complete in all respects; and that you will notify us immediately of any changes.
By using the TeqDr service, you represent and warrant that you are 18 years of age or older and you agree to be bound by this. Your access to TeqDr service may be terminated without warning if TeqDr believes, in its sole discretion, that you are under the age of 18 years.
TeqDr is responsible for addressing any claims by you relating to the TeqDr website or use of it, including, but not limited to: (i) any product liability claim; (ii) any claim that the TeqDr service fails to conform to any applicable legal or regulatory requirement; and (iii) any claim arising under consumer protection or similar legislation. Nothing in this Agreement shall be deemed an admission that you may have such claims.
TeqDr shall not be obligated to indemnify or defend you with respect to any third-party claim arising out of or relating to the TeqDr website. To the extent that TeqDr is required to provide indemnification by applicable law, TeqDr, shall be solely responsible for the investigation, defense, settlement, and discharge of any claim that the website or your use of it infringes any third-party intellectual property right.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
The information and images you provide will be treated with the strictest of confidence. The health professionals that provide advice will use it to create client records for you.You can obtain a copy of the data we hold of you at any time free of charge by requesting it in writing by following our subject access procedure.
We never use any of the information you provide for marketing purposes without your consent and we never sell it to third parties.
We may use your anonymised information for audit and testing purposes. This is to maintain safe practice and to enable service improvement.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
To view our privacy policy and cookies policy, please use the following links: https://TeqDr.com/privacy-policy/
The TeqDr Service is message-based, with the option to share images and attach other file types. TeqDr strives to respond to you as soon as possible. Our typical response time is within 24 hrs although it may take a little longer when the service is particularly busy.
This service is suitable for those aged 18 or over. The use of the Service is dependent on the accurate provision of data and information provided by the User. The User is solely responsible for the data entered by them into the Service. Erroneous input from the User may produce inaccurate information being passed to the health professional . You are ultimately responsible for the information you provide. TeqDr healthcare professionals will not necessarily have access to previous conversations the User has had on the Service and advice is dependent on the information provided by the User at the time of starting a new conversation.
When using the Service, you agree:
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall always remain vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavour to verify the accuracy of any information we place on the Website , we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
For any queries regarding our service, please contact us via email.
The TeqDr company details are:
Hippocrates Digital Ltd as TeqDr
company number:13280534
ICO registration is: ZB044070
Email: admin@TeqDr.com
