Make a complaint
We take every complaint seriously. You have the right to tell us when something has gone wrong, and we will listen, investigate, and respond. This page explains how to make a complaint and what to expect.
Acknowledgement
We will acknowledge your complaint within 3 working days and assign a named handler.
Investigation
We investigate thoroughly and respond in full within 40 working days, in line with CQC Regulation 16.
Escalation
If you remain dissatisfied, you can escalate to the PHSO and the CQC. We will support you to do so.
Complaint form
Fields marked with * are required. You can also complain by phone, email, or letter — see the alternative ways to complain below.
Other ways to complain
You can also complain by phone, email, or letter. We will handle your complaint the same way whichever method you use.
- Email: admin@teqdr.com
- Write to us using the address on our Contact page.
If you are not satisfied with our response, you can escalate your complaint to the Parliamentary and Health Service Ombudsman (PHSO) at ombudsman.org.uk or the Care Quality Commission (CQC) at cqc.org.uk.